7 BIG Things You MUST Get Right When Choosing NDIS Support Workers
Choosing the right support worker isn’t just a box to tick. It can completely change your life.
This person will be part of your day-to-day, helping you achieve your goals, and making sure you feel valued.
It’s not just about qualifications or experience; it’s about finding someone who truly connects with you.
Here are 7 game-changing tips to help you pick the right support worker.
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Don’t miss the bonus tip at the end!
2. Reliable Like Clockwork – Because It Really Matters
Reliability is non-negotiable.
Picture this: You’ve got a morning routine, and your support worker shows up late. Your whole day is thrown off.
Now imagine the opposite: someone who’s always on time, communicates clearly, and keeps their word. It’s a game-changer.
Reliability isn’t just about showing up. It’s also about being proactive.
If a shift changes or a new support worker needs to step in, a reliable provider will let you know ahead of time, so you’re never left guessing.
1. Real Personalised Support vs Not-Quite-Real Personalised Support
A good support worker knows it’s your life, your rules. They’re there to help, not take over. This means listening to your preferences and letting you stay involved in decisions, big or small.
Imagine this: You’re showering, and they ask about the water temperature or how you’d like things done.
These little moments matter because they make you feel respected and in control.
A average support worker might ignore your input and stick to their routine, treating you like a checklist instead of a person.
Look for someone who asks for your feedback and genuinely wants to make things work for you.
3. The Difference Between a Highly Skilled Person & A Somewhat Skilled Person
Skills matter, but so does the ability to adapt. A good support worker knows how to use a hoist, administer medication, or assist with mobility equipment. But the best support workers go further.
They’ll figure out how to work around your home.
They’re not just ticking off mandatory training; they’re actively learning to better support you.
When you meet a support worker who’s both skilled and eager to grow, you’ll know you’ve found a keeper.
They are committed to always improving their skills, always training, and always looking to find new ways to wholeheartedly support people.
4. Someone Who You Actually Want To Spend Time With
A support worker is more than just a support worker – they’re someone you’ll spend a lot of time with.
That’s why personality matters.
The best support workers connect with you. They share a laugh, chat about your day, and make sure you feel at ease.
When you’re feeling self-conscious, a kind and light-hearted support worker can turn an awkward moment into a comfortable one.
And here’s a big one: they’re fully present.
They’re not doom-scrolling on their phone or looking distracted. They’re there with you, making every moment count.
5. Getting You Involved - The Way It Should Be
A great support worker doesn’t just do things for you; they do things with you. They’ll encourage you to join in, whether it’s cooking, cleaning, or shopping.Â
Why? Because being involved makes you feel more in control and confident.
For example, if you’re planning a day out, they’ll ask where you want to go, what you’d like to pack, and how you’d like to spend the day.
7. Find Hidden Treasures Right Outside Your Door
The right support worker knows your local area inside and out. They can help you uncover hidden gems, like accessible spots or affordable resources.
If you’re in Newcastle, they might take you to Nobby’s Beach, where wheelchair access lets you enjoy the sand and sea.
Or they could plan a picnic at Blackbutt Nature Reserve, complete with a chance to see koalas.
They might even help you discover local food banks or markets to stretch your budget while staying connected to your community.
6. Flexibility Matters & You Deserve It
Life is unpredictable, and a rigid support worker can make things harder. A great one, though, knows how to adapt.
Maybe you wake up feeling unwell, or plans need to change last minute. They’ll roll with it, adjusting their approach without skipping a beat.
Flexibility also means being open to new ideas. If you have a suggestion for how things could be done differently, they’ll listen and make changes.
It’s about creating a partnership that works for you, not just sticking to a script.
Bonus tip: Trust Isn’t Just a Word: It’s Everything
Trust isn’t something you can fake. It’s built through actions, not words.
A trustworthy support worker will check in with you, ask how things feel, and make sure you’re comfortable.
During a shower routine, they might ask, “Is the water okay? Do you feel safe?” It’s about making sure every detail is right for you.
If something isn’t working, a good support worker will encourage you to speak up. They’re not just there to complete tasks; they’re there to support you and make your life better.
Your Dream Week: How to Make It Happen
What does your perfect week look like? A great support worker will help you plan it.
Start with the basics, like budgeting and grocery shopping.
Then move on to cooking meals together. By involving you in these tasks, they’re not just helping you. They’re teaching you valuable skills.
Add in some fun, like a picnic at Blackbutt Nature Reserve or a trip to the local market. Maybe you’ll discover a new hobby or visit a community event.
Whatever your goals, a good support worker will help you achieve them.
Why This Changes Everything for You
The right support worker does more than just help you with tasks. They make you feel supported, valued, and independent.
They listen to what matters to you, adapt to your needs, and build a connection that goes beyond the surface.
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It’s not just about getting through the day: It’s about making every day meaningful.
Locations
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in Newcastle, Central Coast, Hunter Valley,
Lake Macquarie, Maitland and the Upper Hunter.
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Want to Chat About Choosing The Right Support?
If you’re looking for someone who truly gets you, let’s talk. We’re here to support your goals and help you make the most of every day.
Reach out today and let’s create a plan that works for you.
