What A Great vs Average Support Worker Looks Like
Listening & Involving You in the Process vs Not Understanding What Matters to You
A great support worker listens. They ask how you like things done and actually remember. If you need your shower chair at a certain angle or prefer your tea a specific way, they pay attention.Â
They don’t assume they know best – they ask you and adapt to what you need.
An average support worker might hear you, but do things their way anyway. They don’t check if the water temperature is right or if you feel comfortable. Over time, that small disconnect makes a huge difference.
Reliable & Responsive (Great NDIS Support Worker)
vs Making You Wait (Average NDIS Support Worker)
A great support worker is on time, every time. They understand that being late can throw off your whole day.
If plans change, they let you know before you’re left wondering.Â
They stick to their word and follow through.
An average support worker is sometimes late or cancels without getting someone to cover for them.
They don’t think about how that affects your routine. You should never have to chase someone down just to know if they’re showing up.
Skilled & Adaptable vs Just Doing The Basics
A great support worker knows their stuff – but also learns what works for you.Â
They know how to use a hoist properly, but they also understand that each person prefers things slightly differently.
They stay up to date with training and always try to improve.
An average support worker might know the basics but doesn’t adapt.
They stick to one method, even if it’s uncomfortable for you. Instead of finding better ways to support you, they do the bare minimum.
Engaged & Present (Great NDIS Support Worker) vs Distracted & Less Attentive (Average NDIS Support Worker)
A great support worker actually wants to be there. They chat, make you feel comfortable, and turn everyday tasks into moments of connection. They’re focused on you, not their phone.
An average support worker might scroll through their phone or seem checked out.Â
They do what they have to, but without real engagement. You deserve someone who genuinely cares, not someone watching the clock.
Trustworthy & Open
(Great NDIS Support Worker) vs Leaving You Guessing (Average Support Worker)
A great support worker builds trust. They check in with you, making sure you feel safe and comfortable. They talk openly about what’s working and what isn’t. If something isn’t right, they help fix it.
An average support worker doesn’t ask for feedback. If something feels off, you’re left wondering whether to say something. You should never feel unsure about speaking up when it comes to your support.
Making Life Interesting vs Sticking to the Same Boring Outing
A great support worker helps you find new things to do. They look up local events, suggest activities, and help you explore new places.Â
In Newcastle? They might take you to Nobby’s Beach or Blackbutt Nature Reserve. They don’t just do the same outing over and over.
An average support worker sticks to the same routine. They go to the same café, the same shopping centre, and never look for new experiences. Life should be about variety and choice, not repetition.
Bonus Tip: Find the Right Fit for You
Not every support worker is the right match – and that’s okay! A great support worker should make you feel comfortable, valued, and included. If things aren’t working, it’s okay to speak up and look for a better fit.
The right support worker makes your life easier, not harder. They bring reliability, respect, and real connection into your day.Â
Choosing the right person means feeling heard, supported, and in control of your own life.
Locations
We Help by Providing You With Support
in Newcastle, Central Coast, Hunter Valley,
Lake Macquarie, Maitland and the Upper Hunter.
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Looking for Support That Puts You First?
If you’re looking for a support worker who truly gets you, let’s talk.
